Terms of Use

1. Introduction and Agreement .Welcome to the Progain Nutrition website. Throughout this site, the terms “we,” “us,” and “our” refer to Progain Nutrition, and the website is operated by us. By accessing our website, subscribing to it, or purchasing any of our products, you agree to abide by these Terms of Service. Please read them carefully before using the site. If you disagree with any part, you may not use the website or its services.

We may update these Terms from time to time, and it’s your responsibility to check for changes. Your continued use of the website after updates means you accept the revised terms. The site is hosted on AWS, which supports our online store.

2. Online Store Terms We strive to keep product information accurate but make no guarantees about the completeness or reliability of the content. Changes to the website or its features may happen without notice. We reserve the right to modify or discontinue any product or service at any time. If a product you purchased is not as described, you can return it in unused condition.

3. Order Acceptance and Fulfillment We reserve the right to accept or reject orders for any reason, even after you’ve placed one. If there’s an error in product pricing or details, we may cancel or adjust your order. We may also limit the quantity of products sold.

4. Billing and Account Information You agree to provide accurate billing information and update it as necessary. We may cancel or limit orders that appear suspicious, such as those from resellers.

5. External Links Our site may contain links to external websites for your convenience, but we’re not responsible for their content. If you choose to engage with third-party websites, it’s at your own risk.

6. Comments and Feedback You’re welcome to submit feedback, suggestions, and other materials, but we reserve the right to edit or remove inappropriate content. We may use your submissions in any media without owing you compensation.

7. Personal Information Any personal information you provide through the store is governed by our Privacy Policy, which can be accessed from our homepage.

8. Errors and Inaccuracies There may be occasional typographical errors or inaccuracies on our site, such as incorrect product descriptions or pricing. We reserve the right to correct these errors and modify or cancel orders when necessary.

9. Prohibited Uses You are prohibited from using our site for illegal activities, violating others’ rights, submitting false information, spreading malware, or any other inappropriate behavior. Any such violation could result in termination of your access to our services.

10. Limitation of Liability We do our best to provide accurate and reliable services but cannot guarantee that your use will be error-free or uninterrupted. We are not liable for any damages resulting from the use of our services or products, except where required by law.

11. Indemnification You agree to indemnify and hold harmless Progain Nutrition, its employees, and affiliates from any claims arising from your use of the website, breach of the Terms of Service, or violation of any law.

12. Termination Either you or we may terminate these Terms of Service at any time. If you violate any part of the Terms, we may terminate your access immediately.

13. Governing Law These Terms of Service are governed by the laws of India. Any disputes will be subject to the jurisdiction of the courts in Delhi.

14. Changes to Terms of Service We may update these Terms at any time, so be sure to review them regularly. Your continued use of the website implies your acceptance of any changes.

15. Grievance Redressal Mechanism For grievances, follow these steps:

1. Email our Grievance Officer, Abhishek Mishra, at escalations@progainnutrition.com with your order number and details.
2. You’ll receive a ticket number to track your complaint.
3. Our team will review and investigate your grievance, contacting you if necessary.
4. We’ll propose a resolution, and if you’re satisfied, the issue will be closed.
5. If not, we’ll continue working with you until the matter is resolved.

For any questions regarding these Terms, please email us at support@progainnutrition.com.